SHIPPING POLICY

OVERVIEW

This policy applies to all orders placed through this website. Please contact us if you have any questions.

SHIPPING RATES

Shipping rates are different for each category of product in the shop. Rates are displayed in the checkout process, and paid when orders are placed.

Foosball Tables

Foosball tables require special “freight” shipping because they are large and heavy items. When you add a foosball table to your shopping bag, you must select one of the following three shipping options:

1. City Pickup: Your foosball table(s) will be delivered to the nearest freight shipping terminal to the address you provided in the checkout process. This shipping option is offered free of charge. City Pickup is only applicable to Tornado foosball tables, and only available in select cities listed in the “City Pickup” section below.

2. Curbside Drop-off: Your foosball table(s) will be delivered to the curb outside of the address you provided in the checkout. We charge a flat fee to help cover these delivery costs. This flat fee is only applicable to shipments to large cities - shipping to islands and other remote communities will result in an additional charge prior to shipping (see “Shipping Zones” below for more information).

3. Drop-off & Setup*: In addition to delivering your foosball table(s) to the address you provided in the checkout, we will also put everything together, level the table(s), and lubricate the rods. By the time we leave, you’ll be all set to play.

   *PLEASE CONTACT US BEFORE SELECTING THIS SHIPPING OPTION AS IT IS ONLY AVAILABLE IN SELECT CITIES.

Parts

We offer free shipping to Canadian addresses on all orders over $100*. We also offer additional shipping options through Canada Post which may include a tracking number and more favourable estimated delivery dates. Live rates for these additional shipping options are integrated into the shop, and displayed in the checkout process.

*FREE SHIPPING DOES NOT APPLY TO OVERSIZED ITEMS SUCH AS RODS AND LIGHTS. IF YOUR CITY HAS A LOCAL “CANADA FOOSBALL CLUB”, YOU CAN AVOID SHIPPING FEES BY SELECTING “FREE LOCAL PICKUP” IN THE CHECKOUT.

Merch

We offer free shipping to both Canadian and International customers on all Merch products. International customers may incur customs, duties, and/or other charges (e.g. VAT).

PROCESSING TIME

All orders are processed within one to three days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

CITY PICKUP

City Pickup is a free shipping option for Tornado foosball tables*, where you can pickup your order from a freight shipping terminal in a major Canadian city. You will need a truck and a friend to help, as these foosball tables weigh between 200 to 1,000 pounds depending on the model. By selecting this shipping option, you as the customer are responsible for retrieving your foosball table(s) from the terminal within 48 hours of it being delivered.

*THE “CITY PICKUP” FREE SHIPPING OPTION DOES NOT APPLY TO LEONHART FOOSBALL TABLES SINCE THEY ARE IMPORTED FROM GERMANY WHICH COSTS MUCH MORE FOR SHIPPING THAN OUR OTHER BRANDS.

City Pickup Locations

Foosball Tables will be available for pickup at the closest freight shipping terminal to your address, from the options below:

LOCAL PICKUP

Local Pickup only applies to Parts. Merch is shipped separately, and Foosball tables are available for pickup in select cities listed above, or shipped if you select that option.

Processing Time

Parts orders are processed within 24 hours of receiving the order confirmation email. Orders placed before 3:00pm may even be available for pickup on the same day the order is placed.

Pickup Time

The Shop Manager in your city will send a text message to the phone number you provided, in order to set the time for you to come pick up your order.

Pickup Locations

Foosball Tables will be available for pickup at the closest freight shipping terminal to your address. The exact location will be sent to you up to 3 days before your order arrives.

Parts may be available for pickup at the following locations:

SHIPPING ZONES

Canada

We ship all of our products to all Provinces and Territories in Canada. The standard freight shipping charges listed in the product descriptions is only applicable to large cities. Any foosball tables that are being shipped to islands or other remote communities will require an additional fee to be paid prior to shipping. In these cases, we will source shipping quotes, and then contact you to explain the additional shipping fee and give you the following options: (i) picking up your order from a nearby city that we can ship to; (ii) paying the additional fee to ship directly to you; or (iii) refunding your order. There are no additional costs related to customs, duties, or international taxes on orders shipped to a Canadian address.

Freight Deliveries

When you add a foosball or billiard table to your shopping bag, you must select one of the following three shipping options:

1. City Pickup: Your table(s) will be delivered to a freight shipping terminal closest to your address, where you will be able to take possession of your table(s). For more information, see the "City Pickup” details above.

2. Curbside Drop-off: Your table(s) will be delivered to the curb at the address given in the checkout process. You will be contacted by the shipping company with the estimated date and time of delivery. You are responsible for being present at that time to take possession of your table(s) from the delivery vehicle.

3. Drop-off & Setup*: This is the complete “white-glove” treatment, and by the time we leave, your foosball table(s) will be fully operational. Your foosball table(s) will be delivered to the address given in the checkout process, brought inside, and setup completely. Our professional foosball player will ensure that your table is in pristine condition before leaving and will even provide some tips and tricks at the end of the installation.

   *PLEASE CONTACT US BEFORE SELECTING THIS SHIPPING OPTION - This option is only available in select cities.

Parts

Parts ship to all Provinces and Territories in Canada using Canada Post domestic shipping options displayed in the checkout process.

International

Foosball Tables

Foosball Tables only ship within Canada and the USA. If you are looking for our foosball tables to be shipped to a country other than Canada and the USA, please contact us and we may consider it, following the terms in our manufacturer distribution agreements and the guidance from our import/export advisors.

Parts

Parts ship to all countries using Canada Post international shipping options displayed in the checkout process. International shipments may be subject to additional charges such as, but not limited to customs, duties, and VAT. These additional charges are your responsibility to pay, and we are in no way liable to pay for any costs associated with international shipments.

Merch

Merch products ship to most countries in the world. International shipments may be subject to additional charges such as, but not limited to customs, duties, and VAT. These additional charges are your responsibility to pay, and we are in no way liable to pay for any costs associated with international shipments.

ESTIMATED DELIVERY DATES*

*DUE TO COVID-19, ESTIMATED DELIVERY DATES MAY BE LONGER THAN EXPECTED

Estimated delivery dates displayed in the checkout only apply to products that are both in stock and shipped from our warehouses in Canada. These estimated delivery dates displayed in the checkout do not apply to Merch, specialty parts, most foosball tables, and any products that are currently sold out.

Foosball Tables (3-5 weeks)*

Foosball tables typically take between three to five weeks to arrive, from the date of purchase. Most of our foosball tables are made to order, and shipped directly from our manufacturers. We carry a small inventory of specific models, which we will ship immediately from our warehouses in Canada and may arrive sooner than three weeks.

*LEONHART TABLES THAT ARE NOT IN STOCK ARE SHIPPED FROM GERMANY, AND CAN TAKE UP TO 3-6 MONTHS TO ARRIVE FROM THE DATE OF PURCHASE.

Parts (1-2 weeks)

We carry an inventory of parts, which is managed through the shop so that you can see how many items we have in stock. Your order will be processed within one to three days. All parts are shipped using Canada Post. Estimated delivery dates are automated and displayed in the checkout process for parts that we have in stock. Specialty parts that are not included in our inventory, and parts that are out of stock will take longer to ship, so the estimated delivery dates displayed in the checkout at not applicable to these products.

Merch (1-2 weeks)

All branded merchandise products are made to order and shipped separately from our other products. Estimated arrival dates for all Merch products is between one to two weeks from the date of purchase.

DELIVERY TRACKING

Foosball Tables

Foosball tables are shipped using freight shipping couriers who may or may not provide a tracking number. We will be in contact by email, or phone to update you on the status of your shipment, and to confirm your availability to receive your order. Foosball tables are shipped separately from Parts and Merch.

Parts

When your order has shipped, you will receive an email notification from us which will include a Canada Post tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of the estimated arrival date stated on the Canada Post shipment tracking website, please contact us at sales@canadafoosballshop.com with your name and order number.

Merch

All branded merchandise products are made to order and shipped separately from our other products. You will receive an email notification when your order has shipped, which will include a tracking number. If your order contains both Merch items and other products, there will be a separate tracking number provided for the Merch shipment specifically, since those items are shipped separately.

RETURNS

Our goal is to provide our customers with the best experience possible. If you have any questions or concerns please reach out to us so that we have an opportunity to correct any issues that may arise.

For more information, please see our Return Policy.

DISCLAIMER

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.